We accept returns within 14 calendar days from the date of delivery for most domestic orders.

Eligible Return Conditions:

  • Items must be unused, unopened, and in original packaging

  • Products must be in resalable condition

  • Proof of purchase (order number or invoice) is required

  • Return must be initiated within 14 days of confirmed delivery

Please Note:

Items returned without prior authorization will not be accepted.

Non-Returnable Items

The following items are non-returnable unless defective or damaged:

  • Custom or special-order products

  • Perishable goods

  • Clearance or final sale items

  • Opened or used products

  • Items without original packaging

If you believe your product arrived defective or incorrect, please contact our support team within 7 days of receiving your shipment.

International Returns

For all international orders, including shipments to and from China, Korea, the U.S., and beyond,

please contact us directly at:

info@xuximall.com

Our global team will review your request and assist you with region-specific return procedures, including customs considerations and return freight arrangements.

Refunds

Once your return is received and inspected:

  • Approved returns will be refunded to your original payment method or as store credit, depending on your preference

  • Refunds typically process within 5–10 business days

  • Shipping costs are non-refundable, unless the return is due to our error (defective, damaged, or incorrect items)

Return Shipping

  • Buyers are responsible for return shipping costs unless otherwise agreed

  • We recommend using a trackable shipping service or purchasing shipping insurance for high-value items

  • Returns must be sent to the address provided by our support team upon approval

Need Help?

If you have any questions about your return, damaged goods, or refund eligibility, please don’t hesitate to reach out:

info@xuximall.com